Terms and Conditions

 

In an effort to not get bogged down with a lot of heavy bureaucracy, Arrow Webservices has provided a few common sense Terms & Conditions to ensure that the interests of both parties are looked after, as follows:

1. Payment of a deposit for website design work and/or graphic design shall constitute a formal agreement for Arrow Webservices Limited to carry out the work requested and agreed between both parties.

    

2. All deposit payments for website design work and/or graphic design are non-refundable.

    

3. All prices are shown on Arrow Webservices Limited website except for more specific detailed pricing, which is dependant on the amount of work involved. Such an example would be photograph compression or scanning, whereby a quoted price for this work will be provided in advance.

    

4. Where any quantity discount is offered and quoted in advance, changes requested to the original specifications on which the quotation was based will result in a revised quote being produced. In other words, if Arrow Webservices quote for 50 pages and client subsequently reduce this number to 40 for example, the cost per page will increase.

    

5. Invoices are sent electronically for printing upon completion of the website. Payment terms are strictly 10 days from the date of the invoice. Full payment must be received within 10 days of the date of the invoice. Please remember if payment is by cheque, it can take up to 7 days for payment to reach Arrow Webservices Limited, allowing for postage and clearance of the cheque.

    

6. No official receipt is usually issued. Clearance of a cheque or transfer of funds from a credit/debit card will be deemed acceptable as confirmation of payment. Please note however that a confirmation email will be sent when funds have been charged to a credit/debit card.

    

7. If payment is not received within 10 days of the date of the invoice, additional charges may be applied to cover costs incurred in recovering payment and the website to which it relates may be removed from the server.

    

8. If a website is not finished within 6 months from the date of the confirmation agreement due to the client changing their mind or no longer requiring a website to be constructed, an invoice will be sent to cover costs of actual work done to date in accordance with the original agreement and quoted costs. In other words, if a client changes his/her mind, Arrow Webservices Limited does not expect payment for a completed website if only a few pages of the site have been built.  Clients will only get invoiced for those pages Arrow Webservices Limited has worked on so far.

    

9. Terms of payment:
   • 0% before Website design process.
   • 50% on agreement of Website design process and commencement of HTML coding.
   • 50% on completion of Website design process.

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